Brought to You by J.D. Associates. We Know Retail. Brought to You by J.D. Associates. We Know Retail. http://www.jdapos.com/ Retail news podcast brought to you by J.D. Associates. We Know Retail. On the second Wednesday of each month, we publish the acclaimed Point of Saler e-newsletter and podcast, designed specifically for retailers to help you succeed in the competitive world of retail. Stay on top of the retail industry with the latest news, trends and innovative ideas from renowned retail experts. Retail news podcast brought to you by J.D. Associates. We Know Retail. On the second Wednesday of each month, we publish the acclaimed Point of Saler e-newsletter and podcast, designed specifically for retailers to help you succeed in the competitive world of retail. Stay on top of the retail industry with the latest news, trends and innovative ideas from renowned retail experts. Retail Pro, point of sale, inventory control, retail business solutions, traffic counters, J.D. Associates, JDA, JD Associates, Retail Pro, retail seminars, Microsoft, retail, Microsoft Retail Management System, Microsoft Point of Sale, IBM, Microsoft Certified Partner, IBM Business Partner, retail software, retail computers, cash registers, customer loyalty, retail loss prevention, Island Pacific, retail news, Point of Saler, Jim Dion Business Management & Marketing en Copyright 2007 Don Capman Don Capman don.capman@jdapos.com no don.capman@jdapos.com (Don Capman) lynn.stanikmas@jdapos.com (Lynn Stanikmas) http://www.jdapos.com/images/07_albumcvr.gifhttp://www.jdapos.com/ Wed, 13 Jun 2007 13:37:39 GMT Wed, 13 Jun 2007 13:37:39 GMT RSS DreamFeeder v 2.0.2 Wed, 13 Jun 2007 13:36:59 GMT This Podcast is brought to you by J.D. Associates. We Know Retail. Don’t you find it refreshing when you think about something other than retail? Most of us live, eat and drink retail all the time. Yes, we love it, but, at times we can become obsessed with it. When we are obsessed with something, we can get so preoccupied that we end up shutting everything else out. Our thinking can get cloudy; we forget our priorities; relationships can suffer; and we begin to lose energy. Ever hear the statement that “all work and no play makes Jack a dull boy”? Well, not only can Jack be dull, but he can be less and less effective the more he buries himself in his business and shuts out the rest of his world. I know, you don’t have time to add anything else to your hectic schedule. But think of it this way, if you are becoming less and less effective, you must make time for something different. Volunteer work can be a great diversion. Download The Point of Saler Podcast Episode #5 This Podcast is brought to you by J.D. Associates. We Know Retail. Don’t you find it refreshing when you think about something other than retail? Most of us live, eat and drink retail all the time. Yes, we love it, but, at times we can become obsessed with it. When we are obsessed with something, we can get so preoccupied that we end up shutting everything else out. Our thinking can get cloudy; we forget our priorities; relationships can suffer; and we begin to lose energy. Ever hear the statement that “all work and no play makes Jack a dull boy”? Well, not only can Jack be dull, but he can be less and less effective the more he buries himself in his business and shuts out the rest of his world. I know, you don’t have time to add anything else to your hectic schedule. But think of it this way, if you are becoming less and less effective, you must make time for something different. Volunteer work can be a great diversion. Download The Point of Saler Podcast Episode #5 http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Don Capman Don Capman effectiveness, profitable, increase profitability, small business, retail business, retail, business strategy, Habitat for Humanities, volunteer work, take time to volunteer, retail stress, Habitat organization, retail success effectiveness, profitable, increase profitability, small business, retail business, retail, business strategy, Habitat for Humanities, volunteer work, take time to volunteer, retail stress, Habitat organization, retail success 1812@http://www.jdapos.com/ This Podcast is brought to you by J.D. Associates. We Know Retail. By now, most of us have probably given up on our New Year's resolutions. I can hear it now: I need to get out and exercise more but my one pair of jogging shorts has a hole in them. "I am going to read more but my dog ran off with my glasses." "I am going to go on a diet as soon as the new Chinese restaurant in my neighborhood raises its prices." "I am going to spend more time with my family, but they really stress me out." "I want to increase my business by 15% this year, but I don't have a clue how to accomplish that."... Why do resolutions most often fail? Download The Point of Saler Podcast Episode #1 This Podcast is brought to you by J.D. Associates. We Know Retail. By now, most of us have probably given up on our New Year's resolutions. I can hear it now: I need to get out and exercise more but my one pair of jogging shorts has a hole in them. "I am going to read more but my dog ran off with my glasses." "I am going to go on a diet as soon as the new Chinese restaurant in my neighborhood raises its prices." "I am going to spend more time with my family, but they really stress me out." "I want to increase my business by 15% this year, but I don't have a clue how to accomplish that."... Why do resolutions most often fail? Download The Point of Saler Podcast Episode #1 http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Tue, 20 Feb 2007 05:00:00 GMT Don Capman Don Capman goals, goal, accomplish, profit, procrastination, planning, resolutions, profitable, increase profitability, small business, retail business, retail, cash register, employee, customer retention, roi, business strategy goals, goal, accomplish, profit, procrastination, planning, resolutions, profitable, increase profitability, small business, retail business, retail, cash register, employee, customer retention, roi, business strategy 1808@http://www.jdapos.com/ This Podcast is brought to you by J.D. Associates. We Know Retail. Does anybody out there remember Emily Post? I do. Oops, I guess that says something about my age. C'est la vie. Emily Post lived from 1872 until 1960 and wrote a book and a syndicated column on etiquette. In short, etiquette is a set of rules about how we should behave in a civilized society. While I don't intend to make this article a commentary on the death of etiquette in our society, I do believe that, in many ways, we are in a sharp state of decline from a kinder and gentler place. This Podcast is brought to you by J.D. Associates. We Know Retail. Does anybody out there remember Emily Post? I do. Oops, I guess that says something about my age. C'est la vie. Emily Post lived from 1872 until 1960 and wrote a book and a syndicated column on etiquette. In short, etiquette is a set of rules about how we should behave in a civilized society. While I don't intend to make this article a commentary on the death of etiquette in our society, I do believe that, in many ways, we are in a sharp state of decline from a kinder and gentler place. http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Wed, 14 Mar 2007 05:00:00 GMT Don Capman Don Capman etiquette, society, communicate, business communication, business communications, communication, expressions, body language, email, e-mail, message, email etiquette, writing, customers, vendors, grammar, punctuation, etiquette, society, communicate, business communication, business communications, communication, expressions, body language, email, e-mail, message, email etiquette, writing, customers, vendors, grammar, punctuation, 1809@http://www.jdapos.com/ This Podcast is brought to you by J.D. Associates. We Know Retail. As a retailer, what do you think about when you hear "CUSTOMER LOYALTY"? It's certainly the latest buzz in specialty retailing. But it really started to gain momentum in the early '90's. When most of us think about customer loyalty, we think about how we can create a loyal customer base that will continue to shop in our stores with increased regularity and respond to our "customer incentive programs". In this article, I propose that we look at a fundamentally different approach to customer loyalty. Rather than ask how loyal your customers are to your store, ask how loyal you are to your customers. This Podcast is brought to you by J.D. Associates. We Know Retail. As a retailer, what do you think about when you hear "CUSTOMER LOYALTY"? It's certainly the latest buzz in specialty retailing. But it really started to gain momentum in the early '90's. When most of us think about customer loyalty, we think about how we can create a loyal customer base that will continue to shop in our stores with increased regularity and respond to our "customer incentive programs". In this article, I propose that we look at a fundamentally different approach to customer loyalty. Rather than ask how loyal your customers are to your store, ask how loyal you are to your customers. http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Tue, 17 Apr 2007 18:40:00 GMT Don Capman Don Capman customer loyalty, customer incentive programs, incentive programs, gift card, frequent shopper, loyalty program, coupons, member, companion shopper, customer loyalty promotion, promotions, in-store promotions, target customers, special promotion, customer profile, participate, scan, customer loyalty, customer incentive programs, incentive programs, gift card, frequent shopper, loyalty program, coupons, member, companion shopper, customer loyalty promotion, promotions, in-store promotions, target customers 1810@http://www.jdapos.com/ This Podcast is brought to you by J.D. Associates. We Know Retail. Have you been to a HomeGoods, T.J. Maxx or Marshalls lately? Why do many people shop these stores at least once a week? It’s almost like a compulsion. Don’t you wish you could get that kind of traffic from the majority of your customers? So what’s the draw? This Podcast is brought to you by J.D. Associates. We Know Retail. Have you been to a HomeGoods, T.J. Maxx or Marshalls lately? Why do many people shop these stores at least once a week? It’s almost like a compulsion. Don’t you wish you could get that kind of traffic from the majority of your customers? So what’s the draw? http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Sun, 08 Apr 2007 18:40:00 GMT Don Capman Don Capman customer loyalty, customer incentive programs, incentive programs, gift card, frequent shopper, loyalty program, coupons, member, companion shopper, customer loyalty promotion, promotions, in-store promotions, target customers, special promotion, customer profile, participate, scan, customer loyalty, customer incentive programs, incentive programs, gift card, frequent shopper, loyalty program, coupons, member, companion shopper, customer loyalty promotion, promotions, in-store promotions, target customers 1811@http://www.jdapos.com/ Mon, 09 Jul 2007 09:54:00 GMT This Podcast is brought to you by J.D. Associates. We Know Retail. Do you have a gas problem? Well, if you’re a retailer, it’s entirely possible that you do. The more I read, the more I see articles on how the price of a gallon of gasoline is affecting consumer spending. When we saw gas prices go through the roof over a year ago, the consumer at large thought this was a an aberration that wouldn’t last. Retail spending was not drastically reduced. This time is different. Consumer confidence is down significantly and retailers are feeling the impact. On a recent extended weekend to the New Hampshire Lakes Region, I read an article that heralded the return of tourists for the season. That’s the good news. Reading on, that same article went on to say that although the tourists were coming back, they were unlikely to eat out as often and spend as much on shopping. Most people just don’t have the money and are feeling the pinch. Download The Point of Saler Podcast Episode #6 This Podcast is brought to you by J.D. Associates. We Know Retail. Do you have a gas problem? Well, if you’re a retailer, it’s entirely possible that you do. The more I read, the more I see articles on how the price of a gallon of gasoline is affecting consumer spending. When we saw gas prices go through the roof over a year ago, the consumer at large thought this was a an aberration that wouldn’t last. Retail spending was not drastically reduced. This time is different. Consumer confidence is down significantly and retailers are feeling the impact. On a recent extended weekend to the New Hampshire Lakes Region, I read an article that heralded the return of tourists for the season. That’s the good news. Reading on, that same article went on to say that although the tourists were coming back, they were unlikely to eat out as often and spend as much on shopping. Most people just don’t have the money and are feeling the pinch. Download The Point of Saler Podcast Episode #6 http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Don Capman Don Capman gas prices, consumer spending, consumer spending, discretionary spending, International Council of Shopping Centers, UBS Index, business strategy, POS system, increase business, retail success, gas prices, consumer spending, consumer spending, discretionary spending, International Council of Shopping Centers, UBS Index, business strategy, POS system, increase business, retail success, 1813@http://www.jdapos.com/ Thu, 13 Sep 2007 12:00:00 GMT This Podcast is brought to you by J.D. Associates. We Know Retail. The other day while reading my NRF newsletter, I came across a quote worth sharing by Arthur Glaskow, author and humorist, One of the tests of leadership is the ability to recognize a problem before it becomes an emergency. Of course we can't anticipate everything but there are things in the retail arena that are clearly predictable yet often ignored until it's too late to do anything about them. Unfortunately, bad or inadequate planning can be very costly. So, I'll ask you a question: Have you started planning your temporary staffing for the upcoming holidays yet? If the answer is yes, congratulations, but I fear you might be in the minority. If your answer is no, now is the time to start the process. Considering that most retailers make 80 percent of their annual sales between the end of November and the beginning of January, poor staffing can result in substantial losses. Download The Point of Saler Podcast Episode #7 This Podcast is brought to you by J.D. Associates. We Know Retail. The other day while reading my NRF newsletter, I came across a quote worth sharing by Arthur Glaskow, author and humorist, One of the tests of leadership is the ability to recognize a problem before it becomes an emergency. Of course we can't anticipate everything but there are things in the retail arena that are clearly predictable yet often ignored until it's too late to do anything about them. Unfortunately, bad or inadequate planning can be very costly. So, I'll ask you a question: Have you started planning your temporary staffing for the upcoming holidays yet? If the answer is yes, congratulations, but I fear you might be in the minority. If your answer is no, now is the time to start the process. Considering that most retailers make 80 percent of their annual sales between the end of November and the beginning of January, poor staffing can result in substantial losses. Download The Point of Saler Podcast Episode #7 http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Don Capman Don Capman retail, temps, temporary staff, staff, temporary, leadership, staffing, planning, hiring, position, references, store, Black Friday, holiday, holidays, holiday staffing, retail staffing, retail, temps, temporary staff, staff, temporary, leadership, staffing, planning, hiring, position, references, store, Black Friday, holiday, holidays, holiday staffing, retail staffing, 1814@http://www.jdapos.com/ Thu, 11 Oct 2007 12:00:00 GMT This Podcast is brought to you by J.D. Associates. We Know Retail. So, what's all the commotion about with credit cards and PCI DSS compliance? As a matter of fact what is PCI DSS compliance anyway and what does it have to do with me, the retailer? PCI DSS stands for Payment Card Industry Data Security Standard and, if you don't adhere to the standards, you could be subjected to fines that could very well put you out of business. Yes, no matter how large or small your business is, if you are not in compliance with these standards and your customers' credit card information is compromised, you could be on the hook in a big way. Download The Point of Saler Podcast Episode #8 This Podcast is brought to you by J.D. Associates. We Know Retail. So, what's all the commotion about with credit cards and PCI DSS compliance? As a matter of fact what is PCI DSS compliance anyway and what does it have to do with me, the retailer? PCI DSS stands for Payment Card Industry Data Security Standard and, if you don't adhere to the standards, you could be subjected to fines that could very well put you out of business. Yes, no matter how large or small your business is, if you are not in compliance with these standards and your customers' credit card information is compromised, you could be on the hook in a big way. Download The Point of Saler Podcast Episode #8 http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Don Capman Don Capman PCI DSS, PCI, DSS, PCIDSS, pcidss, compliance, cash, register, cash register, cash register compliance, receipt, laws, pos, POS, pos laws, PCI DSS, PCI, DSS, PCIDSS, pcidss, compliance, cash, register, cash register, cash register compliance, receipt, laws, pos, POS, pos laws, 1815@http://www.jdapos.com/ Thu, 15 Nov 2007 10:00:00 GMT This Podcast is brought to you by J.D. Associates. We Know Retail. One of the California fire tragedies, which received very little press, was the number of businesses that were lost. Some of these businesses were run out of peoples' homes and many people who escaped the flames left their entire business, including computer backups, to burn to the ground, lost forever. Some of these businesses were retail stores that also gave up their records and backups to the flames. No Records, no insurance coverage. Ouch! Download The Point of Saler Podcast Episode #9 This Podcast is brought to you by J.D. Associates. We Know Retail. One of the California fire tragedies, which received very little press, was the number of businesses that were lost. Some of these businesses were run out of peoples' homes and many people who escaped the flames left their entire business, including computer backups, to burn to the ground, lost forever. Some of these businesses were retail stores that also gave up their records and backups to the flames. No Records, no insurance coverage. Ouch! Download The Point of Saler Podcast Episode #9 http://www.jdapos.com/07_podcast/02132007podcast_shownotes.html Don Capman Don Capman Don Capman, business continuity paln, plan, business plan, retail, retail business, retail business plan, disaster, catstrophe, Don Capman, business continuity paln, plan, business plan, retail, retail business, retail business plan, disaster, catstrophe, 1816@http://www.jdapos.com/