Email – The Great Communicator Friend or Foe
– Don Capman, President,
J.D. Associates
Does anybody out there remember Emily Post? I do. Oops, I guess that says something about my age. C’est la vie. Emily Post lived from 1872 until 1960 and wrote a book and a syndicated column on etiquette. In short, etiquette is a set of rules about how we should behave in a civilized society. While I don’t intend to make this article a commentary on the death of etiquette in our society, I do believe that, in many ways, we are in a sharp state of decline from a kinder and gentler place.
There are many ways to communicate. Most commonly, we communicate verbally. [Get the full story]
7 Ways to Magnify Your Retail Profits
– Debbie Allen
- Segment Customer Lists Carefully analyze past buying behavior of your customers and categorize by their buying habits. Basically you will be slicing and dicing your database list. Discounts may motivate your customers better than premiums, vice versa for others. Study your list and break it down to create special offers for different customer groups. [Get the full story]
A Tuned Out Team
– Doug Fleener
Yesterday I was talking with a store manager who told me that she feels like her staff is just tuning her out. Her exact words were “sometimes I feel like I’m talking to the door.” I assured her that she’s by no means the only manager who has ever felt that way; it can happen to the best of us. I shared with her the good news and the bad news, which in both cases is that the problem isn’t with the staff but with her. That’s good news because it’s something you can easily fix yourself. It’s bad news because it would make us feel better if it were a staff issue. There are a few reasons the staff tunes us out: [Get the full story]
