Question

What do you do when creating a Cash Drop on workstation 1/WS1, and the Cash Drop can't be found? It seems like it's not being saved.

Cause:

File corruption

Solution:

The Cash Drop receipts for that workstation were being saved in the wrong month's sales file.

1. Create a Cash Drop receipt.
   
   
2. Look in the Rpro folder.
   
   
3. Sort by Date Modified.
   
   
4. Look at the files that were modified near the time you created the Cash Drop. You will see a sales file from a previous month that was modified today.
   
   
5. Look in that month's sales and you will see the Cash Drop receipts.
   
   
6. Go into "Rpro\SecureDoc\Ws1" (or whatever workstation has the problem.) Then rename the folder for the month where the Cash Drops are going to "oldfilename", in all 3 folders, including Tmp, Archive & Data folders.
   
   
7. Exit Rpro.
   
   
8. Create a Cash Drop receipt and the problem should be fixed.