Retail Pro Tips

Tech Tip: Zebra Tag Printer Troubleshooting

Periodic Maintenance & Print Quality Problems

Adhesives and coatings of media can, over time, transfer onto the printer components along the media path including the platen and print head. This build-up can accumulate dust and debris. Failure to clean the print head, media path, and platen roller could result in inadvertent loss of labels, label jams and possible damage to the printer.

Print quality problems, such as the printed image does not look right or there are long tracks of missing print (black vertical lines) on several labels, are usually caused by a dirty print head.

You should clean the print head as necessary or after every five rolls of media. The cleaning process takes just a couple of minutes using the steps outlined below.

Let the print head cool for one minute, then use the cleaning pen (comes with the printer) or use a cotton swab with some isopropyl alcohol and swab the print elements (the thin gray line on the print head) from end to end.

NOTE: You do not have to turn off the printer to do this. If print quality remains poor after cleaning, you may need to call JD Associates for more information.

If you have more questions regarding the use and maintenance of your Zebra tag printer please refer to the Zebra software and documentation CD that came with the printer.

Trainer Tip: Track Marketing Efforts

Did you know that you can track your marketing efforts in Retail Pro by setting up a POS flag? You can set up a list of choices, such as: Newspaper, Radio, Walk in.

By asking “How did you hear about us?” you can report on that data. You will find out if and where your advertising dollars are working.

If you need help setting up flags, call J.D. Associates at 800-564-4488 and hit extension “1” for support.