A Personal Reflection:
Become a Retail Patriot

– Don Capman, President,
   J.D. Associates

At the end of one year and the beginning of another most of us like to reflect on the events and accomplishments of the year past and set some goals for the year coming. This year, because of a recent event, I decided to make a personal reflection on the life of a decent man who brought some pride and dignity back to a hurting nation during a very difficult time. [Get the full story]

Ten Secrets of Increasing Profits and Sales

– Ken Bankson, RMSA

“No store can survive without profit and no store can grow without increased profitable sales,” said Vernon J. Rossi, founder of RMSA. “Being successful first starts with a frame of mind; you must believe in and be determined to overcome anything that will prevent you from reaching your goal”.

Rossi listed his 10 secrets of increasing profits and sales for the Apparel News in early 1980, saying they are basic and elementary.

Secret #1: You Are In A Selling Business
[Get the full story]

Holiday Returns: Three I's with a Smile

– Doug Fleener

A retailer said to me that returns are “just a fact of life” and you have to “grin and bear it.” I agree with him about the importance of the grin but I differ about the need to “bear it.” Virtually all retailers will have a number of returns after Christmas; how the retailer handles those returns can ultimately determine whether December is a good or a GREAT month.

These are three common mistakes retailers make when it comes to holiday returns:

1. They assume the customer wants a refund. Wrong. [Get the full story]

Urgent Notice Regarding Support

– J.D. Associates of Leominster Makes a Move

Mander, Inc. dba J. D. Associates is pleased to announce the consolidation of our offices to a much larger and completely renovated space within our current location at the Longview Corporate Center in Leominster. Our address remains 80 Erdman Way, but after January 19th, all operations will be located on the third floor, with reception in Suite 300. [Get the full story]