50 Ways to Improve Your Customer's Experience

– Doug Fleener

Here are 50 ways to be a more customer-focused retailer and deliver a better experience. When you let your customers know that you appreciate them, they'll show you that they appreciate you by purchasing more of your products and becoming a loyal customer. [Get the full story]

Tax Free Days Coming—How to Prepare

Certain states have adopted Sales Tax Holidays. Growing in popularity, these "Holidays" are different from state to state, along with items that qualify for tax exempt status. [Get the full story]

Your Customers are Cranky! Proven Ways to Fix Their Frowns

– Anne M. Obarski

I just read the following: "The latest results from the University of Michigan's American Customer Satisfaction Index show a continuing decline in consumers' happiness with the goods and services they are receiving." Are you surprised by that or did you just shake your head and say, "I totally agree"? [Get the full story]

Do You Use Your B.I. to Look at Your K.P.I.'s?

– Don Capman

I wonder who invented acronyms. It must have been a doctor or a lawyer because they didn’t want the rest of us to know what they were talking about, thereby justifying their exorbitant fees. When we would hear them speak in acronyms, it made them sound so smart and made us feel so stupid. Well, we retailers got sick and tired of feeling stupid, so we invented our own acronyms. Now, we are smart as well! [Get the full story]