10 Ways to Profit More This Holiday Season

– Doug Fleener

Sometimes the difference between an okay and an awesome profit this holiday is getting that one, two, or three extra sales per day. Here are seven things you can do to make more profit this holiday season. [Get the full story]

15 Things that Customers Should Never Hear

– Marla Platt

It’s here! The holiday shopping season is upon us with all expectations for bountiful customer volumes. For every customer who walks in the door or calls in an inquiry, retailers are hopeful that these customers will be eager to spend their shopping dollars at their place of business.

But along with all the greatly anticipated volumes, sales staff may be at times overwhelmed and, not surprisingly, insufficiently trained to provide the courteous and thoughtful service you have worked hard to develop your reputation around. While it’s true that this can happen any time of the year, the addition of seasonal staff could mean that your customers may be on the receiving end of some less than top-notch service. [Get the full story]

From the President:
5 Challenges Facing Retailers Today

TIPS, TIPS, and MORE TIPS!

– Don Capman

Last week a team of J.D. Associates personnel did a presentation entitled, “5 Greatest Challenges Facing Retailers Today.” The seminar was held at the Microsoft Office in Waltham at 9:00 a.m....

Often, retailers do not have easy access to a forum designed to share ideas and resources. Since J.D. Associates speaks with more retailers every day than retailers speak with other retailers, we have compiled a vast amount of ideas that will help retailers prosper rather than just survive. [Get the full story]