When you sign up for J.D. Associates Support, you’ll receive technical support expertise right when you need it most. We are there for you, 7 days a week, even on holidays—whenever your crisis occurs.

To sign up for support or to extend your contract, contact Stephanie Snow at (800) 564-4488, x222.

Support Form

(* required)

Live Support: Click here for Live Support

*Your Support Contract must be current for you to utilize our support services. This includes online Live Support. **When dialing Extended Support, please leave your name, number (include area code) and store name. **Emergency Support only. An “Emergency” is defined as “System down; can not make a sale to a customer at POS.”

Support by Phone

Standard Support
1-800-564-4488

Monday–Friday (9:00A–5:00 PM) EST

Extended Support**
1-888-564-4488

Monday–Friday (5:00PM–12:00 AM) EST
Saturday–Holidays (9:00AM–12:00AM) EST
Sunday (NOON–9:00PM) EST

Holiday Support (Emergency Only)***
1-888-564-4488

The J.D. Associates Support Department will be available for Emergency Calls Only on the following 2010 holidays:

New Year's Day — Fri, January 1
Martin Luther King Day — Mon., January 18
President's Day — Mon., Feb. 15
Memorial Day — Mon., May 31
Independence Day — Mon., July 5
Labor Day — Mon., Sept. 6
Columbus Day — Mon., Oct. 11
Thanksgiving Day — Thurs., Nov. 25
Christmas — Fri., Dec. 24

(New Year's Day in 2011 - close Friday, December 31, 2010)