When you sign up for J.D. Associates support, you'll receive technical support expertise right when you need it most. We are there for you, 7 days a week, even on holidays--whenever your crisis occurs.
To signup for support or to extend your contract, contact Stephanie Snow at 800-564-4488, ext. 222.
Support by Phone
Standard Support
1-800-564-4488 Monday-Friday (9:00 am - 5:00 pm) EST
Extended Support**
Monday-Friday (5:00 pm - 12:00 am) EST
Saturday - Holidays (9:00 am - 12:00 am) EST
Sunday (Noon-9:00 pm) EST
Holiday Support (Emergency Only)***
1-888-564-4488
The J.D. Associates Support Department will be available for Emergency Call Only on the following 2012 holidays:
- New Year's Day - Monday, January 2
- Martin Luther King Day - Monday, January 16
- President's Day - Monday, February 20
- Memorial Day - Monday, May 28
- Independence Day - Wednesday, July 4
- Labor Day - Monday, September 3
- Columbus Day - Monday, October 8
- Thanksgiving Day - Thursday, November 22
- Christmas - Tuesday, December 25
*Your Support Contract musst be current for you to utilize our support services. This includes online Live Support.
**When dialing Extended Support, please leave your name, number (include area code) and store name.
***Emergency support only. An "emergency" is defined as "system down; can not make a sale to a customer at POS."
